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Filing a Complaint with External Independent Bodies |
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The Ombudsman for Banking Services and Investments |
Certain disputes that remain unresolved after being reviewed by the ICICI Bank Canada Senior Complaints Officer may be directed to the Ombudsman for Banking Services and Investments (OBSI). The OBSI is an independent office responsible for assisting banking customers with their concerns. If you wish, the ICICI Bank Canada Senior Complaints Officer can assist you in forwarding your concerns to the OBSI.
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Mail: |
Ombudsman for Banking Services and Investments
20 Queen Street West, Suite 2400, P.O. Box 8
Toronto, Ontario, M5H 3R3 |
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E-mail: |
ombudsman@obsi.ca |
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Toll-free: |
1-888-451-4519 |
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Website: |
www.obsi.ca |
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Fax: |
1-888-422-2865 |
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The Financial Consumer Agency of Canada |
Federally-regulated financial institutions have certain legal obligations to consumers, ranging from account opening requirements to the disclosure of information. Formed in October, 2001, the Financial Consumer Agency of Canada (FCAC) investigates complaints that relate to a possible violation of these legal obligations. The FCAC does not handle complaints involving product pricing; service quality; loan and credit granting policies; billing, advertising or contractual matters; or, other general service issues. If you remain concerned about a possible breach of legislation, you may contact the FCAC as follows:
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The Office of the Privacy Commissioner of Canada |
If you feel appropriate action was not taken by the ICICI Bank Canada Privacy Officer to resolve your privacy concerns, you should contact the Office of the Privacy Commissioner of Canada (OPCC). The OPCC is an independent office responsible for assisting customers with their privacy concerns. If you wish, the ICICI Bank Canada Privacy Officer can assist you in forwarding your concerns to the OPCC.
| For General Inquiries: |
For Filing a Complaint: |
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Toll-free: |
1-800-282-1376 |
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Mail: |
Office of the Privacy Commissioner
of Canada
30 Victoria Street
Gatineau,
Quebec, K1A 1H3 |
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Phone: |
(819) 994-5444 |
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Online: |
Visit www.priv.gc.ca for instructions. |
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Fax: |
(819) 994-5424 |
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Fax: |
(819) 994-5424 |
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TTY: |
(819) 994-6591 |
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Website: |
www.priv.gc.ca |
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