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The Financial Consumer Agency of Canada | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
The Financial Consumer Agency of Canada supervises all federally regulated financial institutions, which includes banks, (financial institutions), for compliance with federal consumer protection laws. Financial institutions are legally required to have a complaint-handling process in place. If you have a problem with a financial product or service, you may file a complaint with the responsible financial institution directly. If you are not satisfied with how your complaint has been handled or 56 days has passed since you made your complaint, you can escalate the complaint to the following External Complaints Body: Ombudsman for Banking Services and Investments If you want to know your rights or need information about the complaint-handling process of a financial institution, you may contact FCAC by online form, mail, or telephone. FCAC uses information from consumer enquiries to support its mandate. |
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Video Relay Service: FCAC welcomes Video Relay Service (VRS) calls. You do not need to authorize the relay service operator to communicate with FCAC. Visit https://srvcanadavrs.ca/en/ to learn more. |
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Ombudsman for Banking Services and Investments | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
Certain disputes that remain unresolved after being reviewed by the ICICI Bank Canada Senior Complaints Officer may be directed to the Ombudsman for Banking Services and Investments (the "Canadian Banking Ombudsman"). The OBSI is an independent office responsible for assisting banking customers with their concerns. If you wish, the ICICI Bank Canada Senior Complaints Officer can assist you in forwarding your concerns to the OBSI.
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The Office of the Privacy Commissioner of Canada | ||||||||||||||||||||||||||||||||||||||||||||||||||||||||
If you feel appropriate action was not taken by the ICICI Bank Canada Privacy Officer to resolve your privacy concerns, you should contact the Office of the Privacy Commissioner of Canada (OPCC). The OPCC is an independent office responsible for assisting customers with their privacy concerns. If you wish, the ICICI Bank Canada Privacy Officer can assist you in forwarding your concerns to the OPCC.
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