Filing a Complaint with External Independent Bodies The Ombudsman for Banking Services and Investments Certain disputes that remain unresolved after being reviewed by the ICICI Bank Canada Senior Complaints Officer may be directed to the Ombudsman for Banking Services and Investments (OBSI). The OBSI is an independent office responsible for assisting banking customers with their concerns. If you wish, the ICICI Bank Canada Senior Complaints Officer can assist you in forwarding your concerns to the OBSI. Mail: Ombudsman for Banking Services and Investments 20 Queen Street West, Suite 2400, P.O. Box 8 Toronto, Ontario, M5H 3R3 E-mail: ombudsman@obsi.ca Toll-free: 1-888-451-4519 Website: www.obsi.ca Fax: 1-888-422-2865       The Financial Consumer Agency of Canada Federally-regulated financial institutions have certain legal obligations to consumers, ranging from account opening requirements to the disclosure of information. Formed in October, 2001, the Financial Consumer Agency of Canada (FCAC) investigates complaints that relate to a possible violation of these legal obligations. The FCAC does not handle complaints involving product pricing; service quality; loan and credit granting policies; billing, advertising or contractual matters; or, other general service issues. If you remain concerned about a possible breach of legislation, you may contact the FCAC as follows: Mail: The Financial Consumer Agency of Canada 427 Laurier Avenue West, 6TH Floor Ottawa, Ontario, K1R 1B9 Toll-free: English: 1-866-461-FCAC (3222) French: 1-866-461-ACFC (2232) Website: www.canada.ca/en/financial-consumer-agency.html Fax: 1-866-814-2224       The Office of the Privacy Commissioner of Canada If you feel appropriate action was not taken by the ICICI Bank Canada Privacy Officer to resolve your privacy concerns, you should contact the Office of the Privacy Commissioner of Canada (OPCC). The OPCC is an independent office responsible for assisting customers with their privacy concerns. If you wish, the ICICI Bank Canada Privacy Officer can assist you in forwarding your concerns to the OPCC. For General Inquiries: For Filing a Complaint: Toll-free: 1-800-282-1376 Mail: Office of the Privacy Commissioner of Canada 30 Victoria Street Gatineau, Quebec, K1A 1H3 Phone: (819) 994-5444 Online: Visit www.priv.gc.ca for instructions. Fax: (819) 994-5424 Fax: (819) 994-5424 TTY: (819) 994-6591       Website: www.priv.gc.ca