Filing a Complaint with External Independent Bodies
The Ombudsman for Banking Services and Investments

Certain disputes that remain unresolved after being reviewed by the ICICI Bank Canada Ombudsman may be directed to the Ombudsman for Banking Services and Investments (OBSI). The OBSI is an independent office responsible for assisting banking customers with their concerns. If you wish, the ICICI Bank Canada Ombudsman can assist you in forwarding your concerns to the OBSI.

Mail: Ombudsman for Banking Services and Investments
401 Bay Street, Suite 1505, PO Box 5
Toronto, Ontario, M5H 2Y4
E-mail: ombudsman@obsi.ca
Toll-free: 1-888-451-4519 Website: www.obsi.ca
Fax: 1-888-422-2865      

The Financial Consumer Agency of Canada

Federally-regulated financial institutions have certain legal obligations to consumers, ranging from account opening requirements to the disclosure of information. Formed in October, 2001, the Financial Consumer Agency of Canada (FCAC) investigates complaints that relate to a possible violation of these legal obligations. The FCAC does not handle complaints involving product pricing; service quality; loan and credit granting policies; billing, advertising or contractual matters; or, other general service issues. If you remain concerned about a possible breach of legislation, you may contact the FCAC as follows:

Mail: The Financial Consumer Agency of Canada
427 Laurier Avenue West, 6TH Floor
Ottawa, Ontario, K1R 1B9
E-mail: info@fcac-acfc.gc.ca
Toll-free: English: 1-866-461-FCAC (3222)
French: 1-866-461-ACFC (2232)
Website: www.fcac-acfc.gc.ca
Fax: 1-866-814-2224      

The Office of the Privacy Commissioner of Canada

If you feel appropriate action was not taken by the ICICI Bank Canada Privacy Officer to resolve your privacy concerns, you should contact the Office of the Privacy Commissioner of Canada (OPCC). The OPCC is an independent office responsible for assisting customers with their privacy concerns. If you wish, the ICICI Bank Canada Privacy Officer can assist you in forwarding your concerns to the OPCC.

For General Inquiries: For Filing a Complaint:

Toll-free: 1-800-282-1376 Mail: Office of the Privacy Commissioner
of Canada 30 Victoria Street Gatineau,
Quebec, K1A 1H3
Phone: (819) 994-5444 Online: Visit www.priv.gc.ca for instructions.
Fax: (819) 994-5424 Fax: (819) 994-5424
TTY: (819) 994-6591      
Website: www.priv.gc.ca