Filing a Complaint Filing a Complaint

At ICICI Bank Canada, we believe in providing the best service to our customers. We provide customers with easy access to information, products and services, as well as the means to get their complaints resolved. If you have a complaint about the products or services of ICICI Bank Canada we encourage you to follow the process below. You may update your complaint with additional information at any time. You may approach any internal or external officials directly at any time. Please quote your Service Request (SR) Number or your Mortgage Load Account Number in your correspondence if you have received one.

  Filing a Complaint with ICICI Bank Canada
If you have a concern or encountered a problem, please call our 24-hour Customer Contact Centre toll-free at 1-888-424-2422
from Canada or Continental USA, at 1-800-200-3340 from India, at 1-416-847-7979 from elsewhere (call collect), or Click here to send us an e-mail. For mortgage related concerns, please contact our Mortgage Customer Contact Centre toll-free at 1-866-726-0825 (8 a.m. to 8 p.m., nationally, Monday to Friday), or by fax at 1-866-399-3018, or by e-mail at icicibankmortgagecare@lenderservices.ca.
If the resolution you receive does not meet your expectations, please Click here to send an e-mail to The Officer, Customer Service
or Click here to send an e-mail to The Manager, Customer Service.
You will receive a response within 2 business days.
If even this leaves you dissatisfied, please Click here to send an e-mail to The Complaints Officer.
If your issue involves a privacy concern, please Click here to send an e-mail to The Privacy Officer.
You will receive a response within 2 business days.
If your issue remains unresolved, please Click here to send an e-mail to The Ombudsman.
You will receive a response within 2 business days.
If you are not satisfied with the actions taken by ICICI Bank Canada to resolve your concern, please Click here to contact an external independent body for further assistance.